Returns & refunds
Made-to-measure wallcoverings are produced specifically for your order. Our full returns and refunds policy is being finalised — the summary below covers the areas customers ask about most often.
Custom-made orders
Because each mural is cut to your wall size, standard distance-selling withdrawal rights may not apply once production begins. We confirm eligibility before printing and send a visual proof on custom work. Contact us if you need advice before ordering.
Samples
Sample orders are test prints and are generally non-returnable unless damaged in transit. Sample spend is credited toward your first mural order when applicable.
Reprint guarantee
See our delivery & duties page for production quality commitments. Contact support with your order number if something arrives damaged or incorrect.